At Kelen FM Ltd one of our main priorities is the privacy of our visitors. This Privacy Policy contains types of information that is collected and recorded by our website, www.kelen.co.uk and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@kelen.co.uk.

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or we collected on www.kelen.co.uk. This policy is not applicable to any information collected offline or via channels other than this website.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.  You will be able to opt out of marketing communications at any time or update your preferences.

When we use your personal data we are regulated under the General Data Protection Regulation (“GDPR”) and we are responsible as ‘controller’ of that personal data for the purposes of the GDPR.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you request information from us via our website, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

We use the information we collect in various ways, including to:

Kelen FM Ltd follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

We use cloud computing platforms that securely store all of our data, including customer details.

In order to send you marketing emails, we share your details with our email service providers.

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses “cookies” to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access certain parts of our website.

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies.

GDPR gives you the right to make a complaint to the Information Commissioner who may be contacted at https://ico.org.uk/concerns or by telephone on: 0303 123 1113.

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile device when you browse websites.These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

If the settings on the software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you have the option to do so although this may mean that you are unable to access some  parts of the website.

We offer a comprehensive choice of Covid-19 FM solutions (link to new page) but you can also be confident that we protect the health of our own staff and yours during every project we undertake.

For every client, we work with we comply with the regulations set out by the Health & Safety Executive as well as any additional guidelines set out by the client.