LUXURY RETAIL
Kelen FM has extensive experience working in the luxury retail sector providing both in-store, back of house and warehouse FM solutions.
Retail patterns have been shifting in recent times. Customers are looking for an interactive and personal experience both instore and online, particularly in the luxury retail sector. This style of customer experience is driven by technology and we can offer you intelligent solutions based on working with high-end global retailers.
Before the coronavirus pandemic, retail patterns were already shifting. Customers are looking for an interactive and personal experience both instore and online, particularly in the luxury retail sector. This style of customer experience is driven by technology and we can offer intelligent solutions based on working with high-end global retailers.
The pandemic highlighted the need for in-store safety ensure that customers feel at ease and safe. We quickly adopted a comprehensive range of anti-virus services to create the right atmosphere for luxury retail stores. Discreet and stylish solutions which do not detract from the merchandise but reassure the customer that their health and safety is paramount.
- Bespoke facilities management solutions
- Sustainability strategies for energy and emission savings
- Access to well-researched innovative suppliers
As well as taking care to achieve the right customer experience in-store, we also understand that e-commerce has sky rocketed since the start of the pandemic. Well-functioning warehouse operations are therefore the foundation of any e-commerce business. They must use technology to run smoothly as well as incorporating M&E planned preventative maintenance and buildings maintenance programmes.